FAQs

How long do you take to deliver the orders?
We state the estimated delivery time for each product in the description. You will receive the order within the given deadline.

Can I get my order on urgent basis?
Yes, you can get have the order delivered on priority basis. This will cost you extra.

Do I have to pay in advance?
Yes, we will only start processing your order once we have received the full payment.

Can I change my order?
You can change your order within 24 hours of making the payment. 

Can I cancel my order?
You can cancel your order within 24 hours of making the making the payment. Since, we start working on your order after confirmation of payment, the order cannot be cancelled afterwards.

Where do you deliver the order?
We deliver everywhere in USA, UK and Canada.

Do you need my measurements?
When you order a dress, you have to state the measurements from the measurements chart given. You can compare your measurements here and order accordingly.

Can you tailor the dress to custom measurements?
Yes, we can tailor your dress to custom measurements.

Would it be the same color as shown in the picture?
Yes, the dress will have the exact color as shown in the picture. You can have the dress in any other color of your choice as well.

Can I get any discount on my order?
We offer discount deals frequently. You can avail those deals to get discount on your order.

How do I make the payments?
We accept all major credit cards and PayPal. 

Can I return the order if it is not according to my specifications or if I don’t receive it in time?
Yes, you can return the dress within 24 hours of receipt of the order. However, we will charge 15% handling and restocking fee for it.

Can I have the sleeves added or removed from the dress that I order?
Yes, the sleeves can be added or removed as per your specifications.

How much are the shipping charges?
The shipping charges vary with the weight of your shipment. The final shipping charges of all your orders will be displayed alongside your order. However, for orders above $ 2500 or £ 500, the delivery will be free. 

Do you charge extra for larger sizes?
No, the price of the dress is fixed, regardless of the measurements.

Do you have a physical store?
No, presently we do not have a physical store. 

Are all the prices fixed?
The prices of the dresses are fixed. However, we do offer discounts and deals frequently.

Can I order unstitched fabric?
Yes, you can order unstitched fabric.

Can I place a wholesale order?
You can place a wholesale order with us. State the quantity of the dresses in the order and we’ll deliver accordingly. 

Can you make the order if I give you the design myself?
Yes, we can make dresses to custom design but that will cost you extra.

Can you alter the design in a particular dress?
You can specify the changes that you require in the dress. We will accommodate you accordingly.

How long have you been in business?
Indus Fashions was established in 1998. We have been in the business of delivering quality made-to-order dresses.

Can I exchange my order?
No, once you have received your order, it cannot be exchanged.